Business Process: 4.3.1.1f Manage Credit Card Payment
Sibling Processes: 4.3.1.1 Manage Payments, 4.3.1.1a Process Budget Payments, 4.3.1.1b Process Non-Billed Monitored Budget Payments, 4.3.1.1c Process Non-Billed Unmonitored Budget Payments, 4.3.1.1d Manage Auto-Payments, 4.3.1.1e Manage Pay Plan Payment, 4.3.1.2 Manage Workstation Cashiering.
This process describes the management of Credit Card Payment activities. Most organizations accept different credit and debit cards as payment for services provided. Credit Card Payments will be received from payments at a cashiering station, lockbox, mail, and other electronic payments from third party sources. The processing is very similar to entering any other Payment; however it is possible to manage required authorization and reversal information for Credit Card Payments real-time. In addition, decline information can be retrieved real time and communicated with the customer.
The CSR or Authorized User typically uses the Payment Portal or Payment Event Add functionality for Credit Card Payments. Payment Event Quick Add or Payment Quick Add may also be used dependent on configuration and the business rules of the organization. The Payment Portal included in the base package provides ease of entry for CIS as well as Non CIS payments.